FAQ

For orders over R1500, enjoy FREE shipping. For orders under R1500, a shipping fee of R99 applies.

We are primarily an online store and do not have a retail space to accommodate customers. However, if you would like to collect your order, you can do so by ordering through Takealot and collecting at one of their many pickup points.

Alternatively, if you are based in Durban and would like to collect from our warehouse, please send us an email at zak@lumeo.co.za, and we will try to facilitate your request. You can also send us a WhatsApp message at 068 364 6403 for assistance.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there. If it is not, get in touch at zak@lumeo.co.za just in case there’s a problem with your order. 

In general, shipping takes 2-5 working days to reach you once you have ordered. We use local couriers and once it is in their hands, it is for the most part out of our control as to where there will be a delay or not. That being said, we will always do our best to make sure you have your order as soon as possible, and will resolve any issues faced. 

Yes, we’ll provide updates at every stage of your order, from the moment you place it to dispatch and delivery. Once your order is shipped from our offices, you will automatically receive the tracking details and a link to track your order. Please note that you will not receive your tracking number in your order confirmation email. Instead, you will receive a separate email once the order has been shipped. But don’t stress, we will make sure to send it to you!

We do not use Postnet as our preferred courier. If you are in an outlying area, we will discuss it with our courier partenrs and make arrangements to get your order to you.

Yes, Lumeo is available on:

Takealot.co.za
Amazon South Africa
Makro Online

However, please be aware that due to our popularity, there are many low-quality imitations of our products on the market that use cheap, inferior materials to mislead clients. To ensure you are purchasing a genuine Lumeo product, make sure it clearly states "Lumeo."

If it doesn't say Lumeo, it's not a Lumeo product.

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged by client, and contained in its original packaging with. If 30 days has passed, we may still accept the return, but the delivery fee will be subtracted from the refund amount, or paid by the client. We try our very best to make sure our clients are happy! To log a return, contact us on zak@lumeo.co.za

If you would like to stock our product, please feel free to contact us on zak@lumeo.co.za and we will discuss our reselling options.

For orders of 20 or less, you can purchase directly from the website. For orders of more than 20 you can get in contact with us on zak@lumeo.co.za and we can discuss wholesale pricing.